Who we are
Big Little Things (“our”, “us” or “we”) are committed to respecting your privacy and to complying with applicable data protection and privacy laws. For the purpose of the Data Protection Act 1998 (the “Act”), we are the Data Controller.
Purpose of the Policy
Maintaining the security of your data is a priority at Big Little Things and we are committed to respecting your privacy rights. We pledge to handle your data fairly and legally at all times. We are also dedicated to being transparent about what data we collect about you and how we use it. This policy, which applies when you visit us online, via your mobile device or physically in our store, provides you with information about:
How we collect and use your information
We use your information in a number of different ways and what we do with it depends on the information. You do not have to give us any personal information but if you decide not to you may not be able to buy from our site and you are unlikely to receive our optimal customer experience. We process your personal data to meet our legal, statutory and contractual obligations and to provide you with our products and services.
The personal data we collect is as follows:
Any other data collection is detailed at the point it is collected in a separate notice.
How we use your data
We use your name and contact details to:
We use your payment information to:
We use external payment systems such as SAGE Pay, PayPal and Stripe to process all our online payments. All these systems have their own security. We do not store your credit card details and we do not store your card’s security/CVV code.
We use your contact history with us (phone, email, post) to:
We use your purchase history and saved basket items to:
We use information when you browse our website using your phone or computer to:
We use information from accounts you link to us through Facebook and Twitter to:
We use your responses to surveys, competitions and promotions to:
Sharing your information
We do not, and will not, sell any of your personal data to any third party. This includes your name, address, email address or credit card information. We want to earn and maintain your trust and we believe this is absolutely essential in order do that.
We do however share your data with the following categories of companies as an essential part of being able to provide our services to you:
If you have agreed we will send you marketing messages by email , to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from us
You can stop receiving marketing messages from us at any time. You can do this through your account settings, by clicking on the ‘unsubscribe’ link in any email or by contacting us directly (see our Contact Us page)
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages but please be aware that it may take a few days for all our systems to be updated and that you may receive messages from us while we process your request.
Stopping marketing messages will not stop service communications such as order updates or customer service messages.
Seeing adverts online
We engage in online advertising to keep our customers aware of what we are up to and to help you see and find our products more easily.
We target advertising banners and ads to you when you are on other websites and we do this using a variety of digital marketing networks and ad exchanges. We may use a range of advertising technologies and mobile identifiers, as well as specific services offered by some sites and social networks.
The banners and ads you see will be based on information we hold about you.
How we protect your data
We take your privacy and data security seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
We regularly monitor our system for possible vulnerabilities and attacks using security metrics.
Keeping your information
We will hold on to your information for as long as you have your account or for as long as it is needed to be able to provide the services to you.
If for any reason we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our terms and conditions, we may keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
How long we keep your information collected through our Site depends on the context in which you provided it and the purpose for which we use it. We will only retain it for as long as is necessary for such purposes.
Regarding your personal information you have:
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
How to contact us
If you would like to contact us for any of the following reasons:
Then please do so via post at:
Data Privacy, Big Little Things, Unit 4 Apley Farm Shop, Norton, Shifnal, Shropshire, TF11 9EF.
By phone on 01952 730614
or by email at firstname.lastname@example.org