Terms and Conditions
General
This website, found under the www.biglittlethings.co.uk URL, is operated by Big Little Things. References to Big Little Things and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Big Little Things. References to ‘you’, and ‘your’ shall be deemed to be references to person placing an order via the www.biglittlethings.co.uk website or Big Little Things directly.
Orders
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact us before placing an order with us either by phone or by emailing hello@biglittlethings.co.uk or by post at the address given below.
Orders – via website
By placing an order through our website you are making an offer to Big Little Things to purchase the goods outlined in your order upon the terms described in your order.
When you place an order, we will receive the payment via Paypal, the details registered to you’re paypal account are the details we will use for despatch. This information includes name and address. Please ensure these details are correct. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so that we can get in touch if there is a problem with your order, please reference this in additional information. It is your responsibilty to ensure that we have your email, telephone and address as we can not be held responsible for purchases being delivered to incorrect addresses or for being unable to contact you should we need to.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
- If the product you ordered is out of stock
- We are unable to authorise your payment
- If it is identified that there is a product description or pricing error
- If customers do not reach any order criteria outlined in the Terms & Conditions
- If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Please note that if you are paying by post, on rare occasions items may sell out whilst your cheque is being cleared. In this instance we will refund by the original payment method.
Orders – via consultation
Big Little Things are proud to offer a bespoke service to all event elements. We will offer a free one on one consultation with each client if required. A design proposal will then be put forward together with a quotation. Further consultations are chargeable at a flat fee of £50 per hour plus expenses.
Upon acceptance of a design proposal & quotation a non-refundable 25% deposit is required to secure the booking. This deposit is deemed acceptance of the design proposal discussed. The balance sum is due four weeks before the date required. This payment should be made to Big Little Things in its entirety either via cheque or bank transfer as agreed with Big Little things. Until payment is made in full the contract is not complete. Non-payment will result in the contract being cancelled.
Orders – perishable items
We pride ourselves on the products being at their optimum condition upon your receival. Due to the nature of our bespoke service perishable items will be prepared as the product is deemed. Therefore bakery items, such as fruit cakes will require at least three months notice for preparation. Perishable items include all bakery, floristry & edible products. We will work with each customer to meet their needs with all times scales given, and will offer suitable alternatives for all items should circumstances be beyond our control.
We will endeavour to supply the items as discussed, but in the instance of flowers the colour and quality are subject to availability. Big Little Things reserve the right to substitute the flowers for those that are similar. We will endeavour to provide the colour and variety requested however; in the case of forces beyond our control we will make a suitable substitute. Every effort is made to ensure that the flowers and arrangements are suitable for the purpose required, but no responsibility or liability can be accepted for damage to clothing or accessories.
Delivery
The bakery, favours, flowers and arrangements will be delivered at a time mutually agreed with both the client and Big Little Things. All delivery costings will be incorporated and detailed in consultation quotes. Big Little Things can not be held responsible for third party delivery, for example Royal Mail or Courier. Collection by the client can also be agreed. Items will be delivered in perfect condition and Big Little Things can not be held responsible for them once delivered or collected by the client or a third party from our premises.
Payment
Upon acceptance of a design proposal & quotation a non-refundable 25% deposit is required to secure the booking. This deposit is deemed acceptance of the design proposal discussed. The balance sum is due four weeks before the date required. This payment should be made to Big Little Things in its entirety either via cheque or bank transfer as agreed with Big Little things. Until payment is made in full the contract is not complete. Non-payment will result in the contract being cancelled.
If for any reason the event is cancelled after and including two weeks before the delivery date, payment is expected in full.
Product Pricing & Descriptions
Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.
We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.
Contract Cancellation
If you are not happy with products you have chosen and received via our online shop facility, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than seven working days after the day on which you receive the products (excluding made to order/personalised items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period.
Should you wish to cancel your order prior despatch, please contact Big Little Things on hello@biglittlething.co.uk. If your order has already been dispatched, we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned at your own expense, complete, in perfect condition, unused, and with the original packaging. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.
If you wish to cancel a consultation order this must be done no later than four weeks before the required delivery date. The initial 25% deposit paid is non-refundable. If you cancel after and including four weeks before the agreed delivery date the full balance is still payable to Big Little Things.
Online Shop Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within eight working days of receiving the parcel on 07811343558 Monday – Friday 9am -5pm or by email at hello@biglittlethings.co.uk. Please note that all items need to be returned within 7 days with the original packaging and that personalised/made to order products may not be returned unless faulty. Providing the items you return are unworn and in a resaleable condition with the original packaging we will issue a full refund on the purchase price once we satisfactorily receive the returned goods and once the transaction has cleared through our bank. All refunds will be issued by the same payment method as that was originally used to pay for the items. Please note that we are only able to process returns and refunds when dealing with the original purchaser of the goods.
This applies to all of our products except for earrings and customised or commissioned items. Please note that, in compliance with the UK’s Health & Hygiene regulations, we cannot accept the return of earrings unless they were originally faulty. Otherwise, we can accept returns of complete product, which are unused, untainted by hairspray or perfume and in an "as new" condition. Please note that we reserve the right to refuse a claim for a return if we believe that a customer is taking advantage of this returns policy.
When returning jewellery please ensure that you include the original gift packaging and packing slip, that the items are suitably protected against damage in transit and that you use a suitable recorded and insured delivery service. Items must be received by us within 7 working days after the day of the date that the item was delivered to you.
This does not affect your statutory rights.
With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, please ensure that you include the Returns Slip, as well as obtain a Certificate of Posting (as we cannot be responsible for parcels that fail to reach us).
Returns of consultation event items is not acceptable after the event date. Refunds are not permitted.
Disclaimer & Limitations of Liability
Big Little Things does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.
To the upmost extent allowed by law, neither Big Little Things nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Big Little Things or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Big Little Things website, the supply of the products or their use of resale by you.
These limitations of liability, as outlined here, shall apply equally for the benefit of Big Little Things and any other linked company as if references to Big Little Things included references to each linked company.
Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Big Little Things do not give any warranty to its completeness or correctness and Big Little Things cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
Big Little Things make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.
In addition, Big Little Things cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Big Little Things.
Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Big Little Things or it’s technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Big Little Things site is forbidden, with the exception of:
Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Big Little Things or for non-commercial purposes.
The complete liability of Big Little Things under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Big Little Things will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Big Little Things may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Big Little Things.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Territory and Law
The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.